T: 01752 24 1234

E: art@hostgalleries.co.uk

FREQUENTLY ASKED QUESTIONS

TERMS AND CONDITIONS OF PURCHASE FROM HOST GALLERIES
Customer orders

We will treat each order for goods or payment for goods as an agreement by you to purchase the goods subject to these terms and conditions. This does not affect your statutory rights.

 PURCHASING AND RESERVING

 If you would like us to reserve an item we will take a non-fundable deposit of 50% and hold the item for a fixed period of time as agreed.

All items  remain our property until paid for in full.

DELIVERY

Our standard delivery service is ideal for most of the items offered for sale on our website. All deliveries will require a signature unless otherwise agreed at the time of purchase.   Deliveries will be made by Royal Mail, Parcel Force, or Fragilisitcs dependent on the items order.   In certain circumstances we may choose to make the delivery to you ourselves.

In the case of highly valuable or fragile items we recommend our specialist art courier service to ensure safe receipt of your purchase and peace of mind.  This is a fantastic service carried out by experts in the delivery of fragile and precious items.  Please contact the gallery if you wish to know more about this service.

ACCEPTANCE OF DELIVERY

Unless agreed at the time of purchase your item will be sent to you via a service that requires a signature on receipt.  It is important that you examine your parcel carefully before signing for it.  You don’t have to unwrap the item(s) but if there are any external signs of damage to the packaging such as holes, dents, bending, or signs of damp then make a note with your signature so that this is recorded by the delivery company.  If you do not make a note of any external damage you will be considered to have signed for your delivery in perfect condition.

RETURN OF ITEMS PURCHASED IN THE GALLERY

We do not accept the return of items purchased in the gallery or offer any refunds.  However, we reserve the right to officer you a credit nor or an exchange at our discretion.

RETURN OF ITEMS PURCHASED VIA OUR WEBSITE

We are on hand to help you with your purchase and ask you consider your purchase carefully to make sure you are making the right choice.
If you wish to return your purchase you must advise us by email to art@hostgalleries.co.uk within 7 days of receipt of your order.  After 7 days we hold no responsibility for returns.  You must do this before you return your item to us.
Returns must be made in all of the original packaging and returned to us at your own cost.  You will be responsible for any loss or damage to any item you return to us.  Items returned must

DELIVERY

How long are delivery times?

Our pieces are bespoke and framed to order, by hand in the UK. As such our 2-4 week delivery estimate is to be treated as a guide, with artist commissions pieces sometimes taking a lot longer. If you have particular time requirements, please contact us and we will do everything we can to get it to you sooner, although this cannot be guaranteed. Our usual courier delivery days are Monday to Friday 9am - 5pm. 

What do I do upon receiving my piece of art?

Before signing for your piece of art, please check all external packaging for damage. If you are happy with the condition, please sign the paperwork as 'in good condition'. If there is visible damage or you suspect there may be damage then please accept the delivery but sign the paperwork as 'damaged goods'. Please then contact us to arrange for the piece to be collected for return.

When opening your package, please take care and allow for possible movement in transit. Once open, it's very important that you retain all internal and external packaging in case the piece needs to be returned to us.  

I am buying the piece of art as a gift – can you gift wrap it?

Due to the size of our art, we are unable to offer a gift-wrapping service. We do, however, offer gift vouchers which can be purchased from us online.

How will my piece of art arrive?

Each piece of art is carefully hand wrapped and protected before delivery to a private address or to your business. Unless local to Plymouth your piece will be delivered by one of our selcted couriers.

Can I choose when my art will be delivered?

Absolutely! Before we deliver any piece of art to a private address, we will contact you to arrange a suitable date for a courier to deliver. Saturdays will incurr extra charges. NB: No Sunday deliveries offerd.

Can you arrange international delivery?

Of course! We are happy to deliver pieces of art abroad. In order to arrange overseas delivery, please contact us. International delivery rates vary depending on the size and insurance value of each piece, therefore all international deliveries are priced on a case by case basis. Please note, if there are import duties payable, these must be paid by you the recipient. If you're unsure if your counrty charges a levy for the import of Art, you should check with your national tax and duties institution. EU and USA orders are exempt from import duty.

Can I collect a piece of art from Host Galleries?

Of course! If you collect from us, there is no delivery charge.

Why is the delivery time estimated at 2-4 weeks for limited edition pieces?

Every limited edition ordered through Host Galleries is bespoke and made to order. Our skilled framers build each piece to your specific needs and frame choice.

Each print is hand proofed for quality at every stage of production to ensure it reaches you in perfect condition. Even our packaging is cut to measure for each piece to ensure the safe transit of your artwork.

How much does delivery cost?

Delivery of artwork is free of charge anywhere in mainland UK for all orders placed online. Courier deliveries are usually Monday to Friday 9am - 5pm.        Delivery to an overseas address will be calculated on an individual basis. Please contact us for more information.

SELL MY ART

We're always looking for new talent, for more information please message us with 4 jpeg/pdf images

PAYMENT

What are the Host Galleries Gift Vouchers Terms and Conditions?

This voucher entitles the holder to goods to the stated value and is valid one year from the date of purchase.

This voucher may be redeemed to its face value on art or sculpture through Host Galleries website, mobile or at any of our touring exhibitions.

This voucher cannot be exchanged for cash or redeemed for credit, it can only be exchanged for goods. It may be exchanged for goods of a higher price than the face value of the voucher, on payment of the difference.

In the event any vouchers are lost or stolen Host Galleries shall not be liable for replacing or refunding the purchase price of vouchers and reserves the right to refuse damaged, incomplete, photocopied or defaced vouchers.

No more than 99p can be given in change for purchases less than the full value of the voucher(s) offered.

Do I have to pay for a piece of art up front?

We have a range of payment options to make collecting art accessible for anyone, please contact us.

BUYING ORIGINAL ART AND LIMITED EDITION PRINTS

Each piece is completed under the direction of the artist and is accompanied with certification.

Where can I get more information about buying art?

We have a team of skilled art consultants who are able to offer help and advice on buying a piece of art.

What is a Giclée print?

Giclée printing is a form of printing that results in an extremely accurate and high quality representation of an image. Using  fade-resistant, archival inks, a giclée piece of art faithfully reflects the vibrant colours, textures  and intricate detail of an original piece of art.

What is an edition size?

Every piece of limited edition art in the Host Galleries portfolio is limited to a fixed number which protects its authenticity, value and scarcity. Your piece of limited edition art will be sequentially numbered and hand signed by the artist, typcally on the bottom right hand corner of the piece. This differentiates our limited editions from open edition prints - which are cheaper, mass-produced art or poster prints.

Can I purchase a previously sold-out piece of art?

Our art consultants are sometimes able to source rare or sold out prints. For more information, please contact us.

ARTSITS

How do you find new artists?

Host Galleries works in partnership with one of the Uk’s leading fine art publishers. Buckingham Fine Art Publishers is always looking for new talent and actively encourages new artists to submit samples of their work for publishing consideration. If you are an artist and would like to get in touch about representation, please send us 4 images jpeg or PDF with your brief bioraphy. We will liase with the publisher on your behalf.

CANCELLATION AND RETURN

How do I arrange a return for a piece of art which has been damaged in transit?

If your piece of art needs to be returned due to to damage in transit, please contact us and we will arrange a suitable day and time to collect the piece. The art will need to be wrapped in as much of the original packaging as possible, and the piece placed back into the external packaging and sealed (Please note: our courier service cannot collect and return to us without this external packaging). If the external packaging has been disposed of then this needs to be relayed to our member of staff upon initial contact.

Can I cancel my order?

Cancellations can be made up to 48 hours after your order is placed. For more information, please see our terms and conditions.

Can I return a piece of art?

If for any reason you change your mind on an order, please get in touch for more information.

PRESENTATION

How can I be sure a particular piece of art is right for my home?

Host Galleries can arrange a home approval for you so you can see them in situ. (please se more details in 'Home Approval'

TECHNICAL

How should I report technical problems with your website?

We value your feedback so please send details of problems you’re experiencing on this website to info@hostgalleries.co.uk

Answers to most of your questions can be found here. If for any reason your question is not covered in this section, simply email us and we will get back to you very shortly.
Answers to most of your questions can be found here. If for any reason your question is not covered in this section, simply email us and we will get back to you very shortly.


Address

Host Galleries
12 Whimple Street
Plymouth
PL1 2DH
Devon
United Kingdom

Contact

T: 01752 24 1234
E: art@hostgalleries.co.uk

Host Galleries Manager: Trevor Horswell email: trevor@hostgalleries.co.uk Managing Director: Neil Stallard email:neil@hostgalleries.co.uk

Office Opening Hours

Monday - Saturday: 9am - 5.30pm

Thursday Late Night: 9am - 8pm

Sunday:  12 mid day - 4pm

© Host Galleries 2018

Website by artlook